This procedure explains how to connect a NOWA 4S or NOWA 4Se control panel to a Wi-Fi network using the NOWA PRESENCE mobile app.
Before you start
Make sure you have:
- Access to the NOWA PRESENCE mobile app.
- A valid NOWA PRESENCE account.
- The system already added to your NOWA PRESENCE account.
- The Wi-Fi network name and password.
- A 2.4 GHz Wi-Fi network. The NOWA 4S / 4Se does not connect to 5 GHz Wi-Fi networks.
Important for NOWA 4S: If the control panel is already connected to the Internet through the LTE mobile network, identified by the network/cloud icon on the panel display, you can skip the temporary Wi-Fi step and go directly to Step 2 — Configure the home Wi-Fi network.
Create a temporary Wi-Fi network
To configure the Wi-Fi connection, the control panel must first have Internet access. If it is not already connected by LTE, create a temporary Wi-Fi hotspot using a smartphone.
| Network name / SSID | 4sconfig |
| Password | configuration |
Option A — Android phone
- Open Settings on your Android phone.
- Tap Connections or Network & Internet.
- Select Mobile Hotspot and Tethering or Hotspot & Tethering.
- Tap Mobile Hotspot or Wi-Fi Hotspot.
- Change the hotspot name to 4sconfig.
- Change the hotspot password to configuration.
- If the band option is available, select 2.4 GHz.
- Turn on the mobile hotspot.
- Restart the NOWA 4S / 4Se control panel.
- Wait for the panel to connect to the temporary Wi-Fi network.
Android — Settings: Open the Connections menu.
Android — Mobile Hotspot: Select Mobile Hotspot and Tethering.
Android — Hotspot menu: Verify the hotspot settings before turning it on.
Android — Hotspot active: Turn on Mobile Hotspot.
Connection confirmation
The connection can take 1 to 2 minutes. On the control panel display, the Wi-Fi icon will blink and then become steady. The cloud icon will also blink and then become steady. The panel is connected when both icons stop blinking.
Option B — iPhone
- Open Settings on your iPhone.
- Tap General.
- Tap About.
- Tap Name and change the iPhone name to 4sconfig.
- Go back to Settings.
- Tap Personal Hotspot.
- Change the Wi-Fi password to configuration.
- Enable Maximize Compatibility.
- Enable Allow Others to Join.
- Restart the NOWA 4S / 4Se control panel.
- Wait for the panel to connect to the temporary Wi-Fi network.
iPhone — Settings: Open the iPhone Settings menu.
iPhone — General: Open General, then About.
iPhone — Name: Change the device name to 4sconfig.
iPhone — Personal Hotspot: Open the Personal Hotspot menu.
iPhone — Hotspot active: Set the Wi-Fi password to configuration, enable Allow Others to Join, and enable Maximize Compatibility.
Connection confirmation
The connection can take 1 to 2 minutes. The panel is connected when the Wi-Fi and cloud icons are steady and have stopped blinking.
Control panel display: The Wi-Fi and cloud icons confirm the Internet connection status.
Configure the home Wi-Fi network
Once the panel is connected to the Internet, either by LTE or by the temporary Wi-Fi hotspot, configure the customer’s home Wi-Fi network in the NOWA PRESENCE app.
- Open the NOWA PRESENCE app.
- Select the system from the home screen.
- On the system dashboard, tap the blue circle with the three dots at the top right.
- Select Settings.
- Scroll down to the Network settings section.
- Tap Scan Wi-Fi.
- Select the home Wi-Fi network.
- Enter the Wi-Fi password.
- Tap Save and update.
- Wait for the NOWA 4S / 4Se control panel to connect to the Wi-Fi network.
NOWA PRESENCE: Select the system from the home screen.
Dashboard: Tap the blue circle with the three dots at the top right.
Network settings: Tap Scan Wi-Fi.
Select Wi-Fi: Choose the customer’s home Wi-Fi network.
Wi-Fi password: Enter the password and tap Save and update.
Connection confirmation
- The Wi-Fi icon blinks, then becomes steady.
- The cloud icon blinks, then becomes steady.
- The panel is connected when both icons stop blinking.
Verify the connection
To confirm that the panel is properly connected to the customer’s Wi-Fi network:
- Turn off the temporary Wi-Fi hotspot created on the smartphone.
- Restart the NOWA 4S / 4Se control panel.
- Wait 1 to 2 minutes.
- Check the control panel display.
The panel is connected when:
- The Wi-Fi icon is steady.
- The cloud icon is steady.
- Both icons have stopped blinking.
Troubleshooting
The panel does not connect to the temporary hotspot
Verify the following:
- The hotspot name is exactly 4sconfig.
- The password is exactly configuration.
- The hotspot is turned on.
- Mobile data is enabled on the smartphone.
- The smartphone has a strong cellular signal.
- The hotspot is configured on the 2.4 GHz band, if the option is available.
- For iPhone, Maximize Compatibility is enabled.
- The NOWA 4S / 4Se control panel was restarted after activating the hotspot.
The panel does not connect to the home Wi-Fi
Verify the following:
- The Wi-Fi password was entered correctly.
- The Wi-Fi network is 2.4 GHz.
- The Wi-Fi signal is strong where the panel is installed.
- The router is connected to the Internet.
- The temporary hotspot has been disabled after the home Wi-Fi was saved.
- The panel was restarted after saving the new Wi-Fi settings.
Need assistance?
If the connection cannot be completed after verifying the steps above, contact NOWA Technical Support.
Email: support@nowa4S.com
Phone: 1-877-287-7777
Online support: www.nowasupport.com
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